Use the verified email connected to your FaceEnjoy account. We will send a one-time code before any account or data is deleted. No linked email, or no access to the app?
APP / DEVELOPERFaceEnjoy
PERMANENT
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How deletion works
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Enter the verified email connected to your FaceEnjoy account.
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Enter the one-time code sent to that address and confirm permanent deletion.
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Your account is deleted immediately and you will lose access on every device.
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Delete selected data without closing your account
In the Android app, open My Works or AI generation history, select a work and choose Delete. Your account stays active. Photos exported to your photo library must be deleted separately on your device.
User access ends when the cloud work is deleted. Its delivery image may remain privately for seven days from the first deletion. Independent safety copies and original provider results keep their existing seven-day deadline from registration; deletion does not restart it. The retention details below still apply.
To request deletion of other data while keeping your account, email support and state which data you want deleted. Include a support ID or work reference if available; do not send passwords, recovery codes or private photos. We verify ownership before processing your request. support@faceenjoy.com
Data that will be deleted
Your login account, verified email, profile, support ID, preferences, and recovery credentials.
Your points balance and ledger, purchase and subscription entitlements, order associations, and account-linked activity.
Android AI-generation prompts and cloud work records, moderation feedback, and other content linked to your FaceEnjoy account. The current iOS app does not offer AI image generation.
Data that may be retained
To prevent duplicate welcome rewards, limited Android device or recovery-token hashes and reward records remain after deletion. The old account association is removed; these claims are kept for no more than 7 years after their latest registration or update and are removed by periodic cleanup.
Account deletion stops user access and schedules cleanup of cloud AI delivery images without starting the seven-day work-deletion hold. Physical deletion is performed by scheduled cleanup and failures are retried.
Independent AI safety copies in private Cloudflare R2 and original provider results in the private database (image URLs and/or image data such as Base64, plus any recovered image copy) remain available only to authorized staff until their existing seven-day deadline from each record’s first registration. This can include rejected images and raw results retained before a later download failure. Deleting a work or account, or recovering an image, does not restart the period or immediately erase these records. Staff access ends at expiry; scheduled physical deletion may be delayed by cleanup failures and is retried.
Optional moderation-feedback image attachments are retained for up to 30 days under the Privacy Policy.
Minimum payment, security, fraud-prevention, dispute, or audit records may be retained for up to 7 years where applicable law requires it. Access is restricted and the data is deleted or anonymized when that period ends.
Google Play and Apple may retain their own purchase records under their policies. FaceEnjoy cannot delete data held in your store account.
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Subscriptions are separate
Deleting your FaceEnjoy account does not cancel an active Google Play or App Store subscription. Cancel it in the store first to avoid future charges.
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Files on your device
Photos and exported results saved on your phone or in your photo library are not removed by this request. Delete those files on the device yourself.
ACCOUNT & DATA DELETION
No linked email, or no access to the app?
You can request account and data deletion by email without opening or reinstalling FaceEnjoy. Our support team will verify account ownership before deleting any data.Include your support ID or a store order reference if available. Do not send passwords, full recovery codes, payment-card details, or private photos. Support will explain any additional verification needed; sending a request does not itself delete your account.
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